All sales are final. Returns or exchanges are not permitted once confirmed and paid for by client. Flowers (like other living things) are sensitive to the touch, water, temperature, light and other external conditions which we have no control of once they are picked up or delivered to the customer. Refunds are not provided under any circumstance.
STUDIO LE BOTANIQUE accepts cash, credit cards, Zelle and Apple Pay. No personal checks. All arrangements are to be paid in full upon receipt.
Custom-made orders cannot be modified, cancelled or exchanged.
All arrangements and flowers ordered in person, over the phone or via web for pick up need to be taken from the studio when ready. We will contact you via your preferred method of contact when your order is ready. We will hold the arrangements for a maximum time of 2 weeks. Flowers and arrangements left at the studio the two week period will be considered abandoned.
We provide delivery service in Miami-Dade and Broward Counties through our own delivery personnel or through partner courier companies. The cut-off time for next business day delivery is 3 pm, per product availability. Order must be received, paid and processed by that time to be able to be considered for scheduling. Same day delivery cut-off time is 1 pm, per product availability. Weekend, and expedited delivery service is available at two (2) times the standard estimated delivery fee.
To schedule a delivery, we require the receipient’s name, delivery address, telephone number, the purchaser’s contact information. We also require specific instructions on what to do if no one is home/office to receive the delivery. Delivery rates are determined based on the type of item ordered, quantity ordered, and overall delivery distance. Customers can select preferred delivery date and time slot (Morning 9AM-12PM, Afternoon 12PM-3PM or Evening 3PM-6PM) when placing an order and we will do our best effort (not guaranteed) to accommodate. Exact delivery hours cannot be requested. Delivery date and time slot range will be confirmed one day in advance of actual delivery date via preferred method of contact.
Our drivers do not call clients prior to delivery so it is responsibility of client to make sure someone will be in delivery address in the time slot provided. As a courtesy, our drivers can bring the arrangement inside the home/office and place it in the client’s desired location. However, driver cannot move arrangement to more than one location inside the home/office without manager’s approval. Extra time to move arrangements inside the house are billed at increments of 15 minutes ($20 each). All products are deemed accepted upon delivery of the product to customer or designated recipient’s address. Once an item has been delivered it immediately becomes responsibility of the new owner.
Unfortunately we cannot be responsible for the following situations that may arise in the delivery process:
Items delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arising from the recipient not being present at the allocated time of delivery at the address supplied by the sender.
Product quality problems caused by delayed delivery or improper handling by the recipient.
In case a delivery cannot be received by the recipient at the designated day and time slot, driver will follow instructions provided by the client (leave at door, concierge, etc). If that information is not available or option is not possible, the rescheduling of the delivery will be necessary and will incur an extra delivery fee.
| Product | Price | Quantity | Subtotal | ||
|---|---|---|---|---|---|
